| Store Policy |
| Return & Exchange |
| 1.Delivery time is approx. 10-30 business days to most destinations: |
It takes Three business days for us to process the order before shipment. Once the order is shipped, your estimated time of arrival will be determined by the shipping method paid for and your local post guidelines for delivery.
10-20 business days to United Kingdom
8-20 business days to Australia
8-25 business days to USA / Canada
10-30 days to most countries in Europe
3-4 weeks to Italy
Please note that the above estimated days of delivery are not guaranteed and mailing time may be longer than expected, especially during holiday periods and seasons of adverse weather conditions. |
| 2.There are no refunds or exchanges unless the product is completely defective, Defective item must be returned within 7 days after you receive it. |
3.Shipping and Handling fee is non-refundable.
In all cases, buyers pay shipping at their own cost to return product. |
| 4. If you have any questions or if you want the item by a specific date due to birthday / gifts etc, please email us first and we can make special arrangements. |
| 5. We have no control about your item once shipped. please contact your local post office for it. |
| 6.What shipping method does the rjtoy.com use? |
a: Air Parcal
b:EMS |
| 7.Do you ship to my country? |
| YES! We can ship to anywhere in the world. |
| 8.How do I get my tracking number? |
| The tracking number for your order will be emailed to you timely when your order is shipped |
| 9.What do I do if an item is received damaged? |
| If the item appears to have obvious shipping damage, immediately tell the driver that you do not want to receive this package. If a package looks suspiciously damaged, you can tell the driver to wait and open it to make sure the contents are not damaged If the damaged package was left or someone else signed for it, call your local shipping company to report the damage. Obtain a control number from UPS and email rjtoys.com customer service at rongjiatoys@yahoo.com, we will file a damage claim on our side and keep track of the claim for you. Allow around 5-7 business days for the claim to be settled. Exchange or refund will be processed for you after the claim is settled. |
| Payment Information: |
| How do I pay? |
a: You can pay with your Credit Card online - securely via PayPal. We can accept Visa, Mastercard .
b: You can pay via Bank Transfer. |
| Quality Inspections |
| An overview about how we inspect our products before shipment, to ensure the item we sent you is 100% working and good in quality. |
| Safe Packaging |
| All the replacement parts, any sizes, will be shipped in BOX. For expensive or easy-damaged replacement parts, there are packing STYROFOAM SHEET to fill in the shipping box.All helicopters are shipped in boxes with STYROFOAM SHEET enhanced, ensuring the safe shipping. |
| Privacy Policy: |
| Your personal information including email addresses and credit card information will be strictly protected and not revealed to anyone outside of our company. We do not sell or disclose customer information to other companies or persons. We may offer our customers notification of sales, special pricing, or new products via email. If you would like to be removed from our notify list at any time please reply "remove" in the email . Our servers and website stores are encrypted for your security. Rongjia Toys Co.,Ltd is an authorized merchant for online sales by Visa, MasterCard, Discover, and American Express. |
| Questions |
| We hope this Return & Exchange Policy has helped you but if you still have questions please contact us at rongjiatoys@yahoo.com. |
| Note: This policy is subject to change at anytime and was last updated on 05-20-2011 |
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